In this episode, I share my best follow up scripts to help you handle a prospect who doesn’t show up for a scheduled appointment with you in a professional and postured way.
Have you ever put forth time and energy into scheduling an appointment with a prospect who does a “no show” on you?
Should you bother following up with them?
Are you worried that if you do follow up you’ll come across as needy and desperate?
Should you call them back and call them out on their lack of professionalism? Or should you make it a point to never call them again?
What’s the best way to handle a situation like this?
Click play below to watch this week’s episode of Tanya Aliza TV for some excellent word-for-word follow up scripts and process that you can start using immediately.
Follow Up Scripts – How To Follow Up With A Prospect When You’re Stood Up For An Appointment – Episode 62
With every Episode of Tanya Aliza TV, I like to empower you with a POWERFUL free resource that you 
can implement right away and create results with fast in your business.
This week, I’m giving you My No-Show Follow Up Script and Process for handling “no-shows” to your appointments. It’s the exact follow-up scripts I use when I’m following up with a prospect that doesn’t show up to an appointment.
Follow Up Scripts – An Ounce Of Prevention Is Worth A Pound Of Cure
If you are continuously experiencing a high number of prospects not showing up to your appointments, it could very well be that you’re not doing the invite properly.
While there’s no magic trick to completely avoiding people from not showing up to your business appointments, you can increase your ratios if you set up the appointments properly right from the start.
Before I share with you my process and follow up scripts, I want to make sure you are doing the invite properly because if you do, it will minimize the chances of this happening in the first place.
If you head over to Episode 17, I share with you some key prospecting tips on how to properly invite prospects so you can get more people to show up to your business presentation and also make sure they’re punctual with their appointment times with you.
Follow Up Scripts – Give Your Prospect the Benefit of the Doubt
Okay, so life happens, people get busy and sometimes the unexpected occurs.
When your prospects don’t show up, don’t panic, don’t get upset and above all, please don’t get weird.
Something could have happened to your prospect or maybe they had an emergency they had to deal with.
You really never know if an unforeseen event has happened to them so you’ll want to be mindful and follow up with them in the most professional manner possible.
This can be hard for network marketers and entrepreneurs because they become so focused on the processes in their business that they lose sight of the fact that they're dealing with an individual.
Always give your prospect the benefit of the doubt and assume that something has happened that prevented them from showing up to your appointment.
Here’s the process I use in my business when someone misses an appointment with me.
I typically wait 15-20 minutes from our appointment time before I call just to give them time to still reach out to me.
I’ll say something like this:
1st Message: “Hey John, Tanya Aliza here. We were supposed to meet at (insert time) today and I’m here for our scheduled meeting. I just want to make sure that everything is okay because you didn’t show up. Can you give me a call right back and let me know if everything is okay and if we need to re-schedule?
So, what if, after that initial call you still don’t get a callback?
I will call them back a couple of hours later. Maybe at the end of my work day.
2nd Message: “Hey John, what’s going on, Tanya Aliza again. I left you a message a couple hours ago and I didn’t hear back from you. I was hoping you’d call me back because I’m a little worried that something happened that prevented you from showing up for our meeting at (insert time) today.
I just want to make sure that everything is okay. Can you give me a call right back or text me and let me know if that everything is okay and if we need to re-schedule? Thanks!
The point I’m trying to get across to my prospect is that I genuinely want to make sure that everything is okay with them and that it’s alright for them to call me back and re-schedule regardless of what’s happened.
So, let’s say that you’ve left the two messages already and still no call back from your prospect. What do you do?
I move on and focus on whatever I’m doing that day and set a reminder for myself to call them back a day later.
At this point, they get my last and final message.
3rd Message: Hey John, what’s going on Tanya Aliza here. I left you a couple of messages yesterday regarding the appointment we had scheduled for (insert time).
I made myself available for our appointment and called you back to make sure that you were okay. First of all, I truly hope you’re okay because I didn’t hear back from you but I don’t want to feel like I’m bugging you. So, for now, this will be my last message and I’m just going to cross you off my list until I hear back from you. I truly hope all is well and hope to hear from you soon.
At this point, take a more postured position with your prospect.
Yes, you’re still genuinely concerned for them but you won’t be calling them back anymore and you’ll be leaving the ball in their court.
If they are serious they will call you back.
To follow along with this process and get even better results, follow along with My No-Show Follow Up Script and Process so you can see the exact scripts I use so you can start getting more people to show up and to respect your time when you book these appointments.
You can download them by clicking on the yellow button below:
Some Awesome Resources That Will Help You Even More
The Ultimate Branding Blueprint – Learn More
This is my signature course when it comes to building an Influential Brand Online that attracts leads and sales for your business. Who cares about the people that don’t show up for your meeting when you have so many people coming to you and wanting to join your business?
Attraction Marketing Bootcamp – Learn More
This is a free 10 day Online Recruiting Bootcamp where you’ll learn how to use the internet to generate leads and have prospects calling you about your product, service or opportunity. I really like this resource if you’re looking to do some more business online.
Influence (Book) – Learn More
Have you ever wondered how some people just have that ‘Magic’ over others? They can go up and talk to people easier, they can command attention and lead people into buying decisions easier…. how do they do it? Is it just a gift? Nope… it has everything to do with understanding how people operate and how to INFLUENCE them. This is one of my favorite books and if you’re in a position where you collect decisions from people (sales) this is a MUST read!
The B-L.A.B. – Come Join Us
AKA Build Like A Boss, The B-LAB is Tanya Aliza’s FREE Facebook Mastermind group full of awesome Networkers and Entrepreneurs that are all on a mission to grow their businesses Faster and easier with Online Strategies for prospecting, recruiting and sales.
We do themed days of the week, we hold each other accountable and we lift each other up! Come introduce yourself and your business.
Did you get some value from these follow-up scripts?
I hope you did because each week I put my heart into making sure you get amazing network marketing success tips and strategies to rock it in your business while creating a life you love.
Wanna Share This Because You Love Sharing Valuable Info?
Each Monday I post a new video training and
free resource on my blog.
Each Tuesday I do a Live Q&A training on my Facebook Page so make sure we’re connected www.facebook.com/tanyaaliza
Stand Out and Stay Connected… drop a comment below.
You are a Rock Star!
Question of the week: What do you currently do when a prospect doesn’t show up to an appointment? Do you have a follow-up script that you use that has helped you?
I’d love to hear from you – share in the comments below!
