I’m excited to share with you 5 customer retention strategies that will keep your customers ordering and teammates from quitting.
Here’s something that I wish I would have known a long time ago in my career…
It’s way easier to keep a current customer reordering than it is to go out there and get a new one.
In this episode of Tanya Aliza TV, I want to give you five ways that you can keep your customers and teammates happy and reordering from you every single month.
5 Easy Customer Retention Strategies That Will Keep Customers & Teammates From Quitting – Episode 209
With every Episode of Tanya Aliza TV, I like to empower you with a POWERFUL free resource that you can implement right away and create results with fast in your business.
This week since we’re talking about how to retain customers and teammates and how to track them inside of their on boarding process, I want to give you My Customer & Team Retention Chart.
This chart will help you track where your customers & teammates are at in the process so that you don't let anything slip through the cracks.
So my philosophy in business is this:
Treat your business like a business and it will pay you like a business.
Treat it like a hobby and it will pay you like one.
This means that as a business owner you’ll want to track everything.
When you get a new teammate, you want to track where they're at in the onboarding journey with you.
And when it comes to new customers, I want to make sure that I am delivering everything that they need to succeed without overwhelming them.
So let's get right into my 5 easy customer retention strategies to help you with this.
Customer Retention Strategy #1 – Create a check-in schedule
One of the ways you are going to retain customers and teammates and keep them from quitting, is to have a tracking & check-in schedule with them.
You can automate this process with one of my favorite tools called ManyChat.
If you don't know what ManyChat is, it’s kind of like an AI robot if you will, where it automates everything through Facebook Messenger.
So basically you can set up a series of maybe 10 different messages that serve 10 different purposes on the check-in, and once your new customer or new teammate opts in to get those messages, they’ll go out on autopilot periodically on how you set them up.
I'll make sure to leave a resource for you to learn more about ManyChat and how you can get it working for your business in the show notes section below.
Or you can also just do this manually.
But no matter how you do it, you just want to make sure that you do it.
Part of that would be checking in when they receive their order.
So you're going to set yourself a reminder to make sure that they received their order, that it was the right order, and they're happy and satisfied with the shipping process.
If you're on boarding a new teammate, you want to check in with them and make sure that they've gone through the getting started instructions that you sent them and that they're comfortable with the process.
Most importantly, they’re going to need to know what the process is for sharing the products and the business.
You want to work with them diligently to make sure that they're comfortable with the process, because if they're not comfortable with the process, they're not going to be implementing it.
So we have to make sure that we're checking in with them and asking them, “Hey, are you comfortable with the process?”
So these are all things you’ll want to have present when you’re creating that chart and schedule.
Customer Retention Strategy #2 – Plug them into the community ASAP
You want to get your people around other people that are having success, either with the product or with the business.
You want to get them seeing the vision of what they just became a part of as bigger than just you and your new customer or you and your new teammate.
Put them inside of your Facebook group RIGTH AWAY.
Get them introduced to some other people inside of the company, your upline, sideline, downline, and other teammates.
Make sure that they know when the team call is so they can get it scheduled inside of their phones.
You have to keep your customers and your teammates around the campfire if you want to keep them warm and not let them go cold and quit on themselves.
Customer Retention Strategy #3- Share testimonials and success stories
Typically WE do this before somebody joins but it’s also really important to do this after somebody joins too.
This is because you have to keep the belief level high up that the products or the business that they just joined works and it works for other people.
So not only do I share the success stories to get them in, I'm also sharing the success stories to get them committed when they're in to keep the belief up.
ManyChat is also a really great tool.
If you could set these messages to go out periodically, you might throw in a couple of testimonials and success stories into the mix that periodically shares these stories and experiences on autopilot for you.
Customer Retention Strategy #4 – Get them to a company event
Every single network marketing company has events that they do either twice or four times a year.
Make sure that they have that scheduled and planned inside of their calendar.
I have to say that after being in network marketing for over a decade I can confidently say that the people that show up to the events do not quit.
There is a high probability that if they’re NOT going to the events, they are going to quit.
And this is just something I've learned over my many years of being in network marketing.
The people that I can get committed to come to an event, there's a higher chance of them sticking with the business and with ordering the products.
Customer Retention Strategy #5 – Get them a result as fast as possible
This is probably one of the most important things you can do…and it’s to get them a result as fast as possible.
You want to work with your new customer or teammate closely within the first 30 days.
You want to help them get a result.
If they get a result, they feel accomplished and they're more likely to stick with it.
Customer Retention Strategy – In Closing
All right. Simple enough.
Those are 5 easy proven ways to keep your customers engaged and keep them from cancelling their orders or teammates quitting the business.
And remember to help you with this I’m giving you My Customer & Team Retention Chart so you can track where your customers & teammates are in the process and you don't let anything or anyone slip through the cracks.
You can download it by clicking on the yellow button below 👇
Resources Mentioned & More That Will Help Rock Your Biz
ManyChat – Learn More Here
If you've ever wondered how people are automating their Facebook messenger messages… this is ManyChat. I personally use Manychat to build messenger lists of people so that I can mass communicate with them and automate information drip campaigns to them right inside their Facebook messenger. I highly recommend checking them out for your business. Any smart business owner is using this technology.
Social Marketing & Recruiting Bootcamp – Learn More Here
Come and join us on this FREE training on how we've been using 1 simple Facebook Group to endlessly enroll new customers and teammates like clockwork. This is one very powerful strategy that we use and if you can learn how we do this and start using this with your team, you could experience some very explosive results in your team duplication.
Influence (Book) – Learn More Here
Have you ever wondered how some people just have that ‘Magic’ over others? They can go up and talk to people easier, they can command attention and lead people into buying decisions easier…. how do they do it?
Is it just a gift? Nope… it has everything to do with understanding how people operate and how to INFLUENCE them. This is one of my favorite books and if you’re in a position where you collect decisions from people (sales) this is a MUST read!
Evergreen (Book) – Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving – Learn More Here
This was a book that I read a while ago that taught me the skills to keep customers and to keep them ordering over and over again. I highly recommend this book if you have products and services that you sell.
The B-L.A.B. – Come Join Us Here
AKA Build Like A Boss, The B-LAB is Tanya Aliza’s FREE Facebook Mastermind group full of awesome Networkers and Entrepreneurs that are all on a mission to grow their businesses Faster and easier with Online Strategies for prospecting, recruiting and sales. We do themed days of the week, we hold each other accountable and we lift each other up! Come introduce yourself and your business.
Did you get some value from this customer retention strategy training?
I hope you did because each week I put my heart into making sure you get some amazing customer retention strategy training so you can rock it in your business while creating a life you love.
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Question of The Week: Do you have any good tips that you implement with your team to keep them engaged and excited?
Share in the comments section below. I would love to know!
Hope you enjoyed learning my customer retention strategies 🙂